I kept these boots primarily because I waited a long time to get them and didn't have the heart to wade through an uncertain exchange process which could have left me with an even worse pair. I love the colors and design, and the fit of the boots I received is that extra special Old Gringo "wonderful." That said, I was pretty unhappy about the quality of the workmanship of the boots and condition of the boot box they arrived in. The metal zippers are fragile. They are brittle, very balky, and will have to be treated with extreme care for the life of the boot. At first I could not budge either zipper. Once I got them moving a little ways down, they wouldn't go back up. With repeated gentle encouragement, they did finally open and close, never completely however, and it took much coaxing and several days of gently working each zipper before I could try on the boots. Embroidery and other leather parts of this boot intrude on the teeth of the zipper and are very difficult to move out of the way. On one inner side of the boot the brown and pink leathers don't line up. The pink leather is tissue paper thin and overworked to the point there is no softness or suppleness left. I think a boot with colors this bright should not have white spots in the pink leather; it dilutes impact and not only is sloppy workmanship, it looks sloppy too. Further, the pink leather in the pair I got is so wrinkly it looks more like papier mache than leather. The embroidery is not centered and so thread-thin in places that instead of broadcasting boldness and edge, as "statement" boots should do, these boots have a blurred quality: visually they fade in and out. The boot box was punctured and ripped, torn through by hand -- no other means could have accomplished such intentional, targeted destruction -- down all four corners of the box. The outer packing box came three days early, spending minimal time in transit, arriving in mint condition with not a mark or dent on it. The severely mutilated inner boot box had been packed up in that condition. Whoever packed it saw the damage and sent it anyway. I figure I can make do, but the pair I got was not the quality pictured or what other, luckier, recipients evidently received. What I should have done -- and what I advise anyone considering these boots to do -- is request photos of the exact pair you will be sent and ask for verification of how well the zippers go up and down before you place an order. See how you feel about the white blotchiness of the pink leather and figure out what your priorities are. You might have to settle for much less than a perfect buy.