2019 Holiday Shipping Deadlines by Carrier

USPS HOLIDAY SHIPPING DEADLINES IN THE US

 

Service Shipping Cutoff Date
Retail Ground™ Saturday, December 14th
First Class Mail® Friday, December 20st
Priority Mail® Saturday, December 21st
Priority Mail Express® Monday, December 23rd

 

For USPS’s international shipping deadlines, head here

 

FEDEX HOLIDAY SHIPPING DEADLINES IN THE US

 

 Service Shipping Cutoff Date
FedEx SmartPost® Monday, December 9th
FedEx Ground® Monday, December 16th
Home Delivery® Monday, December 16th
Express Saver® Thursday, December 19th
2Day® Services Friday, December 20th
Overnight® Services Monday, December 23rd

 

UPS HOLIDAY SHIPPING DEADLINES IN THE US

 

 Service Shipping Cutoff Date
Ground® Friday, December 13th
3 Day Select® Thursday, December 19th
2nd Day Air® Services Friday, December 20th
Next Day Air® Services Monday, December 23rd


RiverTrail provides Free Shipping (5 - 7 Day Service for all "In Stock" products) on all Domestic Orders. International shipping is available, quotes will be provided at checkout. If you require rush delivery on a domestic order, quotes will be provided at check out for expedited services.

Not delighted with your purchase? Enjoy Free Return Shipping for domestic orders! Simply follow the Return Instructions Outlined Below.

If you have Shipping Questions, please email us at:  shipping@rivertrailmercantile.com

Pre-Orders:

If the style and size shows a “ships by” date, this means the item is not in stock, but on order. Example: Size 7 – Ships by 1/30/14, means that the boots will ship out to you no later than January 30, 2014. Once the order is placed, your credit card is charged immediately. Unfortunately, paying for expedited shipping will NOT speed up production.

Ships 30-120 Days:

If the style and size shows “Ships 30-120 Days,” this means the item is not in stock, but will be on back order. If you would like a more definitive ship date, please call us at 336-998-8800 with the style and size you are interested in, and we will reach out to our manufacturer. Once the order is placed, your credit card is charged immediately. Unfortunately, paying for expedited shipping will NOT speed up production..

Returns:

Returns and Exchanges must be received within 30 days. If you are purchasing a gift (ie Christmas / Birthday), please request an extension in the Order Comment Section, and a RiverTrail Employee will approve the request. The return period spans from the day product is received by customer until the day RiverTrail receives product back in store.

Products must be returned in the condition you received them and in the original box and/or packaging. Product must have original tags and must not have been worn, laundered, or altered from its original condition.

To Return/Exchange an item, follow these steps:

  1. Log in to your account. Using the “Orders” tab in the left hand column, click the Order # you wish to Return, then click "Request Return".
  2. Please fill out all fields as to whether you are returning for refund, store credit, or exchange. If opting for exchange, please note the item number, name, and size of the product you wish to receive under the “Comments” section.
  3. Package item into original packaging (by placing the manufacturer boot box into a separate shipping box). Please include a copy of original invoice so we may better reference your return.
  4. The RiverTrail Returns Department will approve your return request, and you will receive an email attachment with a Pre-Paid Shipping Return Label to print (applicable to domestic orders only).

Should you opt to ship product back at your own expense via your own desired service, our Return Address - RiverTrail Mercantile / 3313 Highway 64 East / Advance, NC 27006

Please allow 7-10 business days for refund transactions to settle. Requests for online store credit are issued immediately. Exchanges (if in stock) usually ship the day after receipt of return.

Please note that RiverTrail will offer free freight ONCE for exchanges. Upon the second exchange, all freight charges are at the customer’s expense. In the case of refused or unclaimed shipments sent back to RiverTrail, freight back out will be at the customer’s expense.

If you have Return or Exchange Questions, please email us at:  returns@rivertrailmercantile.com

International Shipping:

RiverTrail provides international shipping. Quotes are given at check out based on product weight and destination. Please contact us by phone (336-998-8800) or email (shipping@rivertrailmercantile.com) to request shipment to countries not currently available through our shipping system. All import taxes, including VAT, import duties, etc. are paid for by the customer.

We strive to keep the latest, most exclusive boot styles in stock. In addition, many of the boot styles we carry are hand made to order. We urge customers to call us with any questions before ordering to ensure that sizing and styles will be satisfactory. For returns and exchanges, RiverTrail will be happy to assist with questions concerning styles, fit, etc. in an effort to find customers a product from our website they will be completely satisfied with. Please call us at 336-998-8800 with direct concerns.

Proof of Identification Policies:

RiverTrail Mercantile reserves the right to contact customers who place orders that total $1,000 and above to request proof of identification. This policy protects consumers and retailers from fraudulent activity.