The boots are great, but the customer service was key

I have these boots in white and I had been searching for the black boots for weeks and finally found the here. I won’t lie, I was hesitant to order from a small merchant I had never heard of and reading the reviews didn’t help me feel much better, but I decided to give it a shot. I hoped it wasn’t a scam. I received all of the usual emails saying the order was received, package shipped, etc. I received a notice that the package had been delivered to my PO Box but when I went to pick it up, there was no package. Now, I was sure I had been scammed. I reached out to customer service. I received an email within a day from Kendra saying she would check into it and get back to me. I don’t know what she did, but by the next day the package had arrived. The packaging and boots were in perfect shape. All in all it was a great experience.