Great Customer Service saved these boots!
I own mostly Corral boots and order a 7.5 even though I'm an 8/8.5 in shoes. This is my third pair of Liberty Black boots and I've had 8's in the past but based on my past purchase, I figured I'd try the 7.5. When these boots arrived, they appeared to be very much like my last boots, which are the red, white and blue eagle Liberty Black boots, those are a size 8 but are way too sloppy big, I need inserts to snug them up. Which is why I went with the 7.5, however, I felt I was wrong, these mustard boots in the 7.5 were extremely small/tight in the calf and into the entry at the ankle. No way was my foot getting anywhere near into the boot to see if the size would even fit. I was very disappointed because I like the look of the boot. I also compared to the soles of all my boots, it looked like it could be the right size. I quickly called customer service to see about an exchange and also see if this style would still have a tight entry even with going up in size. I talked with Kendra who was quick to explain an easy process of stretching and patience to see if I couldn't first get the boot on before exchanging. It took a couple days of clean dishtowels stuffed into the boot to stretch it and some patience waiting a couple days...and then patience with getting them on. (A clean plastic garbage bag helps if you lay it along the inside to use as a slide to move your foot down). Wow...I was able to get my foot in and I would have bet money this would not have worked. SO happy with the results and the boots are fine...fit like butter. I know with time and normal stretching they will conform to my feet and be one of my better fitting boots. I've passed on so may pairs due to that narrow opening over the years...now I know the trick! I'm not sure this is a good thing...there are now more boots to consider! And as far as these boots....fabulous! They live up to the photo's. Very rustic mustard colored boots. I love the charcoal stars and stitching. Love them! Thank you Kendra for your help!