Returns Policy

RIVERTRAIL MERCANTILE has a 60 day return policy from the date of purchase for internet sales.  Any product you wish to return can be shipped back for refund to the original method of payment.  In order for a product to be returnable we require the following:

➢    Products must be in the condition you received them and in the original box and/or packaging. Product must have original tags and must not have been worn, laundered or altered from its original condition. 

➢    Your package should be insured and freight prepaid as we do not refund shipping charges. 

 TO RETURN AN ITEM FOLLOW THESE STEPS:

1.  Login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.  

2.  PLEASE FILL OUT ALL FIELDS AS TO WHY THE ITEM IS BEING RETURNED.  PRINT OUT THE PAGE FOR YOUR RECORDS.

3.  PACKAGE ITEM INTO ORIGINAL PACKAGING MAKING SURE ALL LABELS ARE STILL ATTACHED AND MAKE SURE TO INCLUDE PACKING SLIP/INVOICE IN ORDER TO BETTER ALLOW US TO REFERENCE YOUR TRANSACTION AND REFUND YOUR METHOD OF PAYMENT IN THE MOST TIMELY MATTER.

4.  Once your return is received and inspected your refund will be processed and a credit will be applied to your ORIGINAL METHOD OF PAYMENT within 7 – 10 days.

PLEASE SEND ALL RETURNS TO:

RIVER TRAIL MERCANTILE

3313 HWY 64 EAST 

ADVANCE, NC  27006

QUESTIONS REGARDING RETURNS:  CALL 336-998-8800

Shipping Policy

While we are currently set up to ship only within the continental United States, we have the capability to ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Contact us by phone or e-mail with any special shipping requests or questions regarding specific product restrictions.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Shipping weights include handling charges.

Products are shipped Monday-Friday. Orders received after 10 am will be shipped the following day.

E-mail confirmation: An e-mail confirmation that we have received your order will be sent within 24 hours of the next business day.